How to Improve Outage Restoration Time Estimates

We were asked if we can provide better information to utility customers regarding outages. The goal was to provide more accurate estimates, thus improving customer service, and avoid or minimize situations like this: We fed available historic information from GIS and OMS into a machine learning model. While not "big data", more than a 100000 individual [...]

Aging workforce? Give them an iPad!!!

In our industry we hear so much about 'aging workforce' and the effect on IT projects. Frequently heard complaints from (field) workers are 'why do we need to change, this has worked fine for the past 20 years', 'I barely know how to use my new phone', 'my grand daughter teaches me this stuff'. Well, [...]

Cliffhanger Insight for Smallworld: get all the Insight and Diagnostics in real time!

Do you need to have a better insight into your GE Smallworld usage? Do you want to know what functionality is used, for how long and how often? Do you want to know how many plots were made last month? Is your system is lagging, showing poor performance, hangs, has frequent tracebacks or even crashes? [...]

Smallworld v5, an update

Back in 2016 we reported our initial findings with Smallworld v5 and addressed our concerns about performance. The main issue was startup performance and (map) rendering performance. After several (minor) releases from GE and a few more upgrade projects under our belt, here are our updated findings: Startup performance, while still slower than version 4, [...]

Live PowerON data, but better.

GE PowerON outage management system is a complicated piece of software operated by trained technicians and engineers. So what about the rest of us? Say hello to the Atlas PowerON module. Atlas allows to you visualize PowerON data in real-time, making valuable outage information available to authorized individuals in your organization. In PowerON, getting to [...]

Rogue One no match for A.I.

Shortly after deploying our A.I. module, an anomaly was detected. The tool, designed to assist utilities to optimize inspections through machine learning, is using a classification model to separate 'good' poles from 'bad' ones. This can then be used to predict which (un-inspected) poles should be inspected next, saving time and money, preventing outages etc. [...]

October – Cyber Security Awareness Month. Are you Aware?

Are you aware of threats against your infrastructure and computer systems? The Department of Homeland Security emphasizes this on their website and states that October is National Cyber Security Awareness Month. Did you know that Cliffhanger Solutions product can help your organization identify threats and raise alerts in case of detected intrusions? The dashboard above shows intrusion [...]

Atlas Forms: pole inspections, vegetation management and more

Cliffhanger Solutions is pleased to announce the release of forms. Forms are easy to configure data capture widgets for Atlas. This new functionality will be added to Atlas as standard (core) functionality and will roll out to existing users over the next few weeks. Simply put,  forms enables configuration & functionality such as Pole Inventory, [...]