How to Improve Outage Restoration Time Estimates

We were asked if we can provide better information to utility customers regarding outages. The goal was to provide more accurate estimates, thus improving customer service, and avoid or minimize situations like this: We fed available historic information from GIS and OMS into a machine learning model. While not "big data", more than a 100000 individual [...]

Steve Severance has joined the Cliffhanger Solutions team

We are thrilled to announce Steve Severance has joined Cliffhanger Solutions as a Senior Consultant. Steve has a Bachelor of Science in Electrical Engineering Technology from the University of Maine. He has over 25 years of utility experience and has worked with Smallworld GIS for more than 20 years. During that time he has been [...]

Rogue One no match for A.I.

Shortly after deploying our A.I. module, an anomaly was detected. The tool, designed to assist utilities to optimize inspections through machine learning, is using a classification model to separate 'good' poles from 'bad' ones. This can then be used to predict which (un-inspected) poles should be inspected next, saving time and money, preventing outages etc. [...]

Psychic Search: Improve search results using a self learning algorithm

Google has an "I'm feeling lucky" button that takes you directly to the first search result. In a perfect world, when a user enters a search term, the first result(s) should be what the user intended to find. However, this is easier said than done. Search results are ranked by relevancy and are dependent on a large number [...]