Still using tile based (low resolution) maps? Time to move to the future!

For the longest time, tile based systems were the standard. Google, Bing and Open Street Maps still use it. This means that when you look at a map, you are really looking a bitmap image. If the map is tile based, the total map is stitched together from smaller square tiles, typically 256x256 pixels. Because [...]

Network connectivity? You no longer need to worry.

Until recently, working in the field could be a chore if you were to lose you network connection. You either couldn't work or you had to wait a long time to load data,  which could be outdated by the time you need it in the field on your local device.   For this cliffhanger, we [...]

How to Improve Outage Restoration Time Estimates

We were asked if we can provide better information to utility customers regarding outages. The goal was to provide more accurate estimates, thus improving customer service, and avoid or minimize situations like this: We fed available historic information from GIS and OMS into a machine learning model. While not "big data", more than a 100000 individual [...]

Aging workforce? Give them an iPad!!!

In our industry we hear so much about 'aging workforce' and the effect on IT projects. Frequently heard complaints from (field) workers are 'why do we need to change, this has worked fine for the past 20 years', 'I barely know how to use my new phone', 'my grand daughter teaches me this stuff'. Well, [...]

Cliffhanger Insight for Smallworld: get all the Insight and Diagnostics in real time!

Do you need to have a better insight into your GE Smallworld usage? Do you want to know what functionality is used, for how long and how often? Do you want to know how many plots were made last month? Is your system is lagging, showing poor performance, hangs, has frequent tracebacks or even crashes? [...]

Steve Severance has joined the Cliffhanger Solutions team

We are thrilled to announce Steve Severance has joined Cliffhanger Solutions as a Senior Consultant. Steve has a Bachelor of Science in Electrical Engineering Technology from the University of Maine. He has over 25 years of utility experience and has worked with Smallworld GIS for more than 20 years. During that time he has been [...]

Damage Assessment using Atlas

Cliffhanger is pleased to announce our damage assessment module for Atlas. The module is intended for field use, making it easier than ever to capture information regarding damaged assets, including photos and annotations. Real time dashboards provide the back-office with live information about the damages, allowing for efficient scheduling of crew assignments, equipment, and material. Available [...]

Man down functionality

Cliffhanger Solutions is proud to announce that Atlas will provide a great safety feature to all crews in the field: man down functionality. Our customers can enable this functionality by accessing our portal and configuring parameters that activate or suppress alerts such as: Key press sensing (suppress) Active 'alive' button (suppress) Inactivity timeout alert (activate) [...]

Distributed Inspections

Cliffhangers constant commitment to innovation and product improvements will come to shine with the next release of Atlas. Version 2.8 will support fully configurable, easy to use forms. One of the use cases for this functionality is that inspection data will be automatically distributed to inspectors in the field and automatically uploaded back to the Atlas [...]