When ANDE (Paraguay’s National Electricity Administration) faced a significant operational challenge, the lack of comprehensive digitization of its low-voltage distribution network, they turned to Cliffhanger Solutions. Previously, ANDE had digitized only their medium-voltage network, leaving the low-voltage network largely undocumented. This created substantial inefficiencies, operational blind spots, and frequent synchronization issues between field operations and the back-office GIS system.

Managing electrical infrastructure across over 400,000 square kilometers, from bustling Asunción to remote rural communities along the Brazilian border, required a technological leap that traditional systems couldn’t provide. Serving 1.5 million customers across diverse geographic areas, ANDE managed extensive transmission lines crossing rivers, forests, and agricultural lands, with distribution networks reaching communities hours from the nearest city.

Before Atlas, ANDE’s field operations relied on outdated, paper-based inspection reports that took weeks to process. Maintenance crews in remote areas lacked access to historical infrastructure data, and coordination between transmission and distribution teams, operating separately but often in overlapping areas, led to significant inefficiencies, increased costs, and prolonged outage times. Engineers frequently encountered critical decisions being made based on outdated or inaccessible information, resulting in wasted trips and operational delays.

Partnering with Cliffhanger Solutions, ANDE sought to create a unified platform capable of supporting both transmission and distribution operations, functioning reliably in disconnected regions, and scaling to thousands of field workers nationwide. Atlas’s innovative architecture was ideally suited to these demands. Its offline-first design enabled field crews, even in regions with sparse connectivity like the Chaco, to access comprehensive network data. Upon reconnecting, Atlas’s sophisticated synchronization capabilities seamlessly integrated field data with ANDE’s central GIS.

Atlas’s flexibility allowed ANDE to maintain separate yet interconnected workflows for transmission and distribution teams. A distribution crew identifying vegetation encroachment could instantly communicate with transmission maintenance teams, improving coordination. Transmission engineers planning maintenance could now simultaneously view nearby distribution infrastructure, effectively minimizing customer impact by aligning planned outages.

Role-based access control within Atlas was pivotal for managing operational complexity. Transmission specialists accessed detailed technical parameters for high-voltage equipment, while distribution crews received relevant local network information. Management teams gained comprehensive visibility across both systems, facilitating coordinated decision-making that was previously unattainable.

This unified approach immediately streamlined operations. Maintenance tasks previously requiring separate transmission and distribution outages could now be combined, optimizing resource use and operational efficiency. Additionally, Atlas enabled secure, seamless data sharing with international utilities in Brazil, Argentina, and Uruguay, critical for managing cross-border transmission lines and preventing cascading failures during regional weather events.

The multilingual capabilities of Atlas ensured comfort and ease of use for field crews proficient in either Spanish or Guaraní, Paraguay’s official languages. Such attention to localized needs, combined with global technological standards, epitomized Cliffhanger Solutions’ commitment to user experience and international operational excellence.

The transformative impact of Atlas has been substantial. Field crews now complete infrastructure assessments 40% faster with significantly improved data accuracy. This digital transformation enabled predictive maintenance, reducing equipment failures and extending asset lifecycles. ANDE is now empowered to make data-driven infrastructure investment decisions, optimizing capital allocation based on real-time conditions rather than age-based replacements.

Reliable electricity, crucial to Paraguay’s economic growth, is now more efficiently delivered, directly enhancing national productivity and development. Industrial and rural electrification projects benefit from precise infrastructure data and expedited connectivity. Enhanced system reliability has significantly reduced outages, delivering substantial economic benefits.

Atlas profoundly impacted ANDE’s workforce, fostering connectivity and operational integration even in remote regions. Young engineers now encounter a forward-thinking, technologically advanced utility, while experienced technicians see their decades of expertise digitally preserved and effectively utilized.

ANDE’s implementation of Atlas has become a benchmark in Latin America, attracting attention from regional utilities eager to replicate this success. The partnership between Cliffhanger Solutions and ANDE exemplifies how North American technology expertise, combined with South American operational excellence, can create world-class infrastructure management solutions.

From Asunción’s control rooms to the remote maintenance crews in the Chaco, Atlas has united ANDE’s operational workforce through shared, real-time information. This success demonstrates that geographic and infrastructural challenges need not limit operational excellence. For Paraguay’s 1.5 million electricity customers, the partnership with Cliffhanger Solutions has illuminated a path toward sustained growth, efficiency, and reliability, providing a compelling model for utilities across the Americas.