Frequently asked questions.

iOS (iPhone and iPad), Android (phones and tablets), and any modern web browser. It's the same workbench everywhere; crews don't care which device is in the truck, so neither do we.

Yes, offline-first is a core design principle. The app stores work on the device and syncs when a connection returns. If two edits collide, the conflict is surfaced for a person to resolve rather than silently overwritten.

Native integration with GE Smallworld (versions 4.0 through 5.x) via VMDS, and with Esri ArcGIS Online and ArcGIS Enterprise. The platform can also ingest CSV files, shapefiles, and other common geospatial formats. Custom integration services are available for proprietary systems.

Cloud deployment on AWS; on-premise deployment for data sovereignty or air-gapped requirements; or hybrid. We work with your IT team to determine the right shape for your security and compliance posture.

Enterprise-grade controls: MFA, SSO (SAML / OIDC) via your identity provider, 19 granular RBAC permission levels, TLS 1.3 in transit, AES-256 at rest, full audit trails with user attribution and IP logging, and dedicated API keys for service-to-service integrations. See the Security page for the full picture.

Yes, within reason. Forms, fields, business rules, and approval gates are all configurable, and during the pilot we sit with your operations team and shape them around how your crews actually work. The goal is configuration, though: we keep everyone on one product rather than building you a private fork.

Onboarding is a week of hands-on training built around your actual workflows. After that you get live Q&A sessions with our team, PDF docs that work offline, and a built-in GPT-style AI assistant in the dashboard for the how-do-I questions. Ongoing support runs from plain email up to a dedicated account manager, depending on your agreement.

One bounded start: one workflow in one district or circuit, one workbench, one team, with explicit stakeholders. We bring the platform; you bring the workflow that hurts most. A baseline is captured on day one, we measure a specific outcome against it (model sync, search latency, field response, audit defensibility), and you decide from there. Pilots are production-intent: the goal is a deployment you keep running, not a throwaway proof of concept.

Electric, gas, and water utilities first; that's where we've been since 2012. The same platform fits renewable energy, transmission, contractors, and government infrastructure operators, and we're happy to talk if that's you. The Industries pages have the use cases and integrations.

Pricing is quoted per deal: module by module, with implementation services and recurring software as separate line items. See the pricing page for how packaging works. Contact us for a customized quote against your specific requirements.