Terms of Service

Effective Date: January 27, 2026

Welcome to Cliffhanger Solutions (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website and services, including any software platforms, applications, and related offerings (collectively, the “Services”).

By using our Services, you agree to these Terms.

1. Use of Services

You may use our Services only if you:

  • Are authorized to do so on behalf of yourself or an organization

  • Comply with these Terms and all applicable laws

  • Do not misuse or interfere with the Services

We reserve the right to suspend or terminate access if misuse occurs.

2. Accounts and Access

Some Services may require an account or customer agreement. You are responsible for:

  • Maintaining the confidentiality of login credentials

  • All activity occurring under your account

  • Not sharing access without authorization

3. Customer Agreements

If your organization has signed a separate Master Services Agreement (MSA) or contract with Cliffhanger Solutions, that agreement will take priority over these Terms where applicable.

4. Intellectual Property

All rights, title, and interest in the Services, software, branding, and content belong to Cliffhanger Solutions or its licensors.

You may not:

  • Copy, modify, or distribute our software

  • Reverse engineer or attempt to extract source code

  • Use our branding without written permission

5. Permitted Use and Restrictions

You agree not to:

  • Use the Services for unlawful or harmful purposes

  • Upload malicious software or attempt unauthorized access

  • Disrupt systems, networks, or security

  • Misrepresent your identity or affiliation

6. Data and Privacy

Your use of the Services is also governed by our Privacy Policy.

Customer operational data remains the property of the customer. Cliffhanger Solutions may process data only for purposes of providing and improving the Services, consistent with applicable agreements.

7. Service Availability

We strive to keep our Services available, but we do not guarantee uninterrupted operation.

We may:

  • Modify or discontinue features

  • Perform maintenance

  • Update systems for security or performance

8. Third-Party Services

Our Services may integrate with third-party platforms (e.g., GIS providers, APIs, cloud services). We are not responsible for third-party content, systems, or outages.

9. Disclaimers

Services are provided “as is” and “as available.”

To the maximum extent permitted by law, Cliffhanger Solutions disclaims all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Continuous availability

10. Limitation of Liability

To the fullest extent allowed by law, Cliffhanger Solutions shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits, data, or business opportunities

  • Service interruptions

Our total liability will not exceed the amount paid for the Services in the prior 12 months.

11. Termination

We may suspend or terminate access if:

  • These Terms are violated

  • Required payments are not made

  • Use creates security or operational risk

Upon termination, you must stop using the Services.

12. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a new effective date.

Continued use of the Services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the United States and the State of Arizona, unless otherwise agreed in writing.

14. Contact

For questions about these Terms, contact:

Cliffhanger Solutions
Email: info@cliffhanger-solutions.com
Website: cliffhanger-solutions.com